Shipping Policy

Order Processing

• All orders are processed within 1–3 business days.

• Orders placed on weekends or public holidays are processed on the next business day.

• Once your order is processed, you will receive a shipping confirmation email containing your tracking number.

Shipping Duration

We currently ship across the United States only.

Estimated Delivery Time:
👉 12–18 business days

Delivery timelines may vary depending on:

• Weather conditions

• Carrier capacity

• High-volume seasons (Black Friday, Christmas, etc.)

We always aim to meet or beat our delivery window.

Shipping Costs

Shipping costs will be calculated at checkout based on:

• Product weight

• Shipping address

• Active promotions or free-shipping offers

Order Tracking

Once your package leaves our facility, you can track it using the link provided in your shipping confirmation email.

If you did not receive tracking details within 5 days, please contact us at:
📧 support@pawverseusa.com

Incorrect Address Policy

It is the customer’s responsibility to provide the correct and complete shipping address.

Paw Verse USA cannot:

• Replace or refund orders delivered to wrong addresses

• Modify an address after the order has been shipped

If you entered the wrong address, contact us immediately within 12 hours.

Shipping Delays & Lost Packages

Although rare, shipping delays can occur.
If your package is suspected lost:

• We will contact the carrier

• We will assist in tracking and claiming

• Refunds for lost packages are processed only if verified by the carrier

Customs or Duties

No customs or import fees apply within the USA.