Return & Exchange Policy

We want you to love your purchase, but if something isn’t right, we’re here to help.

Return & Exchange Window

You may request a return or exchange within 30 days of receiving your order.

Eligible for Return/Exchange

To qualify:

• Item must be unused, unworn, and in original packaging

• Item must be returned with all accessories or components

• Item must be defective, damaged, or not as described

Eligible reasons include:

• Damaged item upon arrival

• Manufacturing defect

• Incorrect item received

• Product not as described

Not Eligible for Return/Refund

We do not accept returns or refunds under the following conditions:

❌ Customer mistake (e.g., ordered wrong size, color, product, or provided wrong address)
❌ Change of mind after product has shipped
❌ Forced refund requests without product issues
❌ Items returned after 30 days
❌ Used, washed, or damaged items not caused by us
❌ Missing packaging or accessories

Return Shipping Cost

• Customers are responsible for return shipping fees unless the item is defective or incorrect.

• We recommend using a trackable shipping service.

Refund Processing

Once your return is received and inspected:

• You will receive an email confirming the status

• Approved refunds will be issued to your original payment method

Refund time may vary based on your bank.

Shop Pay Installments

If you paid using Shop Pay Installments:

• Your refund will be processed through the same installment provider

• Remaining installment payments may adjust automatically

• Refunds are sent to the original payment source used with Shop Pay

How to Request a Return

Email us at support@pawverseusa.com with the following:

• Order number

• Item name

• Reason for return

• Clear photos (if damaged or defective)